- gittabags.com and/or gitta.co.il (hereinafter: “Website”) is an Internet site that serves as a virtual store selling the products of gitta bags ltd.
- The Website is managed and owned by G. Concept, Registered Business No. 024007429, of 30 Jaffa Port St., Tel Aviv (hereinafter: “G. Concept”).
- These Regulations address the relationship between G. Concept/the Website and Website Users who purchase products to be shipped outside of Israel, and they serve as an agreement between these parties.
- Any User who uses the Website and/or purchases products through it hereby agrees that s/he has read these Regulations, agrees to the terms and instructions stipulated herein, and will have no claim against the Website and/or the Company due to his/her use of the Website according to the terms of the Regulations. If the User does not agree to the terms of the Regulations, s/he is requested not to make use of the Website and not to make any purchases through it.
- The photos of the products on the Website are for illustrative purposes only, taken only from limited angles, and not legally binding for the Website manager and/or G. Concept.
- Concept does its utmost to ensure that the information appearing in the Website is complete and accurate; however, it is hereby clarified that in some cases errors and/or inaccuracies may appear. In these cases, G. Concept will bear no subsequent responsibility. In any case, the information and the determinant prices are those appearing in G. Concept stores.
- In the event of any disagreement, the Company’s records regarding the activity done on the Website will constitute evidence of the correctness of the actions.
- Concept reserves the right to change these Regulations from time to time, without prior notification and at its own sole discretion.
Placing an Order and Purchasing Products
- Concept does not guarantee that the products displayed on the Website will be available in stock at all times and/or in all the listed colors.
- Concept reserves the right to refuse any product order for any reason and to refund the User if s/he has already made payment, at the sole discretion of the Company.
- The details of the User entered into the system will be saved in G. Concept’s database, and G. Concept hereby pledges not to transfer them to any third party.
- The User’s credit card details are not saved in G. Concept’s database, nor do they reach the Company except upon payment clearance, which is managed by an external company and secured under the strictest standards.
- In the event that an order is placed for a product that is not in stock, the order will not be approved, and the customer/User will consequently have no valid claim and/or demand and/or lawsuit against G. Concept and/or the Website. The Website pledges that if any order is placed for a product that is not in stock and payment is made for it, the transaction will be cancelled and the purchase amount will be refunded to the User in full. Alternatively, another product of equal value will be substituted, with the User’s consent.
Order Cancellation and Return Policy
- The transaction cancellation and product return policy is subject to the directives of the Israeli Consumer Protection Law, 5741-1981 (hereinafter: the “Law”).
- The User is entitled to cancel his/her order only under the following conditions:
- In the event that the request for order cancellation is received by the Website management prior to shipment of the product by G. Concept – in which case the customer’s money will be refunded at no extra charge.
- In the event that the request for order cancellation is sent after the product is shipped, and within seven days of the customer’s receipt of the product, the transaction will be cancelled and the money will be refunded, minus shipping costs. To remove any doubt it is hereby clarified that the refund will be provided only in the event that the product is returned entirely unused, without any damage or wear, and with the tags still attached. To remove any doubt it is hereby further clarified that the condition of the product will be determined at the sole discretion of G. Concept. If the product is returned in any condition other than that specified by the terms of this clause, no refund will be provided.
- No refund will be provided for products that were not paid for, such as special offers, raffles and/or gifts, etc.
- Cancellation of transactions and returns of products sold on sale and/or through a special offer and/or “end of season” sale must be done within 48 hours.
- For any item purchased at a special sale price and then returned, the customer will only receive credit on the Website or the opportunity to substitute another item, and not a monetary refund.
- All monetary credits/refunds will be made only to the same credit card with which the purchase was made, in accordance with the credit card company’s standard time frames.
- Product returns will be sent by the customer to an Israeli or United States address, and only after sending an email request regarding the return to [email protected] and receiving confirmation of the return along with notification of the address where the customer should mail the product s/he wishes to return.
- Concept reserves the right to cancel any transaction or entire order at its sole discretion, and the consumer/User and/or any third party will have no claim and/or lawsuit in consequence. In such a case, any payment made will be refunded to the consumer.
Delivery and Shipments
- Delivery of products in stock will be made according to the means chosen by the customer on the Website.
- In the event of a regular shipment, G. Concept pledges to ship the product within three business days from the time the order is placed (not counting the day of the order) via Israel Post.
- In the event of an express shipment, the product will be sent by one of the following companies at the sole discretion of G. Concept:
- Concept and/or the Website will not be held responsible for delays and/or damages of any kind due to delays in the following cases:
- Strikes and/or sanctions and/or disruptions in regular work activity and/or malfunctions among any suppliers and/or service providers related to the production and/or shipment and/or delivery of the products.
- Reasons related to the shipping Company.
- Force Majeure, as well as war, acts of terrorism, emergency situations and natural disasters.
- Any other reason that is beyond G. Concept’s control.
- Products ordered on the Website will be shipped solely to the address supplied by the customer on the Website. In the event that the address provided is faulty or invalid, the shipment might not reach the desired destination. In such a case, G. Concept and/or the Website will not be held responsible and the customer and/or the addressee will have no claim and/or demand and/or lawsuit in consequence.
- The information collected by G. Concept will be used exclusively by G. Concept and/or gitta bags ltd. and will not be passed on to any third party.
- The customer hereby authorizes G. Concept and/or gitta bags ltd. to send him/her special offers only on their own behalf, and may remove himself/herself from the distribution list at any time.
Limitation of Liability
- The products offered for sale on the Website are of excellent quality, but there may be cases in which a manufacturing defect of some kind is not caught by our Quality Control. In such an event, the customer has three days from receipt of the product to notify the Company of the problem or defect. If notice is not received within three days, the product is considered non-defective and the customer will have no claim and/or demand and/or lawsuit against G. Concept and/or the website regarding a product defect.
- Concept and/or the Website and/or their managers and/or anyone on their behalf will not be held responsible for any direct and/or indirect damage that may be caused to the User and/or customer and/or addressee and/or any third party as a result of any purchase made on the Website not in accordance with these Regulations.
- Any typographical error in a product description and/or price will not be binding on G. Concept and/or the Website management.
- Product photos displayed on the Website are merely for illustrative purposes.
- Concept is not responsible for any damage that may be caused to a product and/or to the User and/or to a third party due to use of the product that does not comply with the manufacturer’s instructions.
- Concept and/or the Website management reserve the right to change the range of services and the prices from time to time, as well as every other detail appearing in the Website, including closing it and/or restricting and/or expanding the services offered on the Website, all at the sole discretion of G. Concept and/or the Website operators, and without providing any notification whatsoever.
- All intellectual property rights, including but not limited to copyrights over the photos and contents in the Website, the gitta logo and trademark, the product models and trade secrets, belong solely to gitta bags ltd. and/or Hagit Gurney.
- Any kind of use of the information on the Website is strictly forbidden; the information, photos and/or texts, including trademarks, may not be copied, duplicated, distributed, sold, marketed or translated, without prior authorization in writing from G. Concept and/or the Website management.
Place of Jurisdiction
- Any disagreement or dispute between the buyer and/or User and/or customer and/or addressee and/or any third party in relation to the Website and/or products ordered through the Website and/or information appearing on the Website, will be reviewed according to Israeli law, and exclusive local authority to stand in judgment is hereby granted to the court system in Tel Aviv-Jaffa, and solely to that system.